Customer care Office.


Interact with RCAA customers to provide and process information in response to inquiries, concerns and requests about RCAA services.


 1.    With smile, maturity and professionalism we also facilitate in the RCAA or Airports events management 

Rwanda Civil Aviation Authority provides our esteemed customers with unequalled customer care,

       please get to us using the contacts below:

  •        VIP lounge          +250724123165
  •       For reception       +250724123151

 2.  For service assistance, compliments and complains  

  •   +250 739088182 
  •    +250 737854118

 3.   Also e-mail us for compliments and complains on and


             Prepared by KAMBANDA Josepha

                     Head of Customer Care department